Federal Express (Canada) Case Study Example | Topics and Well Written Essays - 500 words

federal Express (Canada) - Case Study ExampleFurther, FedEx which is known and believe for its integrity, according to Birla (2005), breaks its promises of refunding the company and, therefore, this paper addresses the alternate strategies that could foster any organizations thrive.This report is based on the inconveniences experienced by Desktop Innovations (DI) as a result of poor service provision by the Federal Express Company (FedEx). The Desktop Innovations parting manager (Anita Kilgour) wrote a letter to the FedEx Company following their late delivery of one big bucks and their stroke to prompt necessary communications. In her letter, the office manager detailed the problems encountered in using the FedEx to convey packages to Simpsonville, second Carolina from Kitchener, Ontario. The letter states that of the two packages supposed to arrive at Simpsonville for a trade show, only one package was received and the other one was alienated on the way. It was later disc ev eryplaceed that the missing package had lost its shipping bill at Memphis and was sent back to Toronto. This resulted in loss of huge amounts of money amounting to $1200 on the booth Charlotte show and fee. Time was in any case wasted and an accumulation of up to 3 hours on border calls by the office manager to FedEx office as a follow-up of the missing package. Furthermore, the FedEx Company which was trusted of its high integrity in product delivery had incredibly failed to respond to the managers fears and level failed to keep their promise of refunding or crediting the company as per their rules of commitment.In her later, Anita Kilgour reported the missing package and also complained of the misconduct of the FedEx Company for failing to abide by their promises, which of course had made it gain trust over other organizations. Anita tried making a number of phone calls to the office to follow up on the progress in search of the missing package but unfortunately she always